Welcome to Merlin Burns! These Terms and Conditions govern your use of our website, merlinburns.com, and your purchase of our products. By accessing or using our website, you agree to abide by these terms. If you do not agree with any part of these terms, please do not use our website.
1. General Terms
1.1 Eligibility – You must be at least 18 years old to use our website or make a purchase. By using our website, you confirm that you meet this age requirement.
1.2 Changes to Terms – We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically.
1.3 Account Responsibility – If you create an account on our website, you are responsible for maintaining the security of your account and for any activity that occurs under your account.
2. Orders and Payments
2.1 Order Acceptance – All orders placed through our website are subject to acceptance. We reserve the right to cancel or refuse any order for any reason, including product availability, errors in pricing, or suspected fraudulent activity.
2.2 Pricing and Payment – All prices listed on our website are in dollars and include applicable taxes unless stated otherwise. We accept various payment methods, and payment must be made in full at the time of purchase.
2.3 Order Confirmation – After placing an order, you will receive an order confirmation email. This email does not guarantee order acceptance but confirms that we have received your request.
2.4 Cancellations and Modifications – Orders cannot be modified or canceled once they are processed. If you need assistance, please contact us at helpline@merlinburns.com as soon as possible.
3. Shipping and Delivery
3.1 Shipping Policy – We offer domestic and international shipping. Shipping rates and estimated delivery times are provided at checkout.
3.2 Delivery Delays – While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances. We are not responsible for delays caused by shipping carriers, weather conditions, or customs processing.
3.3 Lost or Stolen Packages – If your order is marked as delivered but you did not receive it, please contact us at helpline@merlinburns.com. However, we are not liable for lost or stolen packages after delivery.
4. Returns and Exchanges
4.1 Return Eligibility – We accept returns and exchanges within 5 days of receiving your order, provided that the item is unused, unworn, and in its original packaging.
4.2 Return Process – To initiate a return, contact us at helpline@merlinburns.com with your order details. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
4.3 Refunds – Once we receive and inspect your return, we will process your refund within 15 business days. Refunds will be issued to the original payment method.
5. Product Information and Availability
5.1 Product Descriptions – We strive to provide accurate descriptions and images of our products. However, slight variations in color, texture, and appearance may occur due to screen settings and manufacturing processes.
5.2 Stock Availability – Product availability is subject to change without notice. If an item becomes unavailable after you place an order, we will notify you and provide a refund if necessary.
6. Intellectual Property
6.1 Ownership – All content on merlinburns.com, including images, text, logos, and graphics, is the property of Merlin Burns and is protected by intellectual property laws.
6.2 Restrictions – You may not reproduce, distribute, modify, or commercially exploit any content from our website without our express written permission.
7. Limitation of Liability
7.1 No Warranties – Our products and website are provided “as is” and “as available,” without any warranties, express or implied. We do not guarantee that our website will be error-free, secure, or uninterrupted.
7.2 Liability Limitations – To the fullest extent permitted by law, Merlin Burns shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products.
7.3 Indemnification – You agree to indemnify and hold Merlin Burns harmless from any claims, damages, or expenses resulting from your use of our website or violation of these terms.
8. Third-Party Links
Our website may contain links to third-party websites for payment processing, social media, or additional services. We are not responsible for the content, privacy policies, or practices of these external sites.
9. Governing Law and Disputes
10.1 Applicable Law – These terms and conditions shall be governed by and construed in accordance with the laws of united Us, without regard to conflict of law principles.
10.2 Dispute Resolution – Any disputes arising from these terms shall be resolved through negotiation, mediation, or arbitration before pursuing legal action.