1. Return Eligibility

    We want you to love your purchase! If you’re not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

    To be eligible for a return, items must:
    ✅ Be unused, unwashed, and in original condition
    ✅ Have all tags attached and original packaging
    ✅ Be returned within 30 days of delivery

    Non-Returnable Items:
    ❌ Final sale or clearance items
    ❌ Customized or personalized items
    ❌ Gift cards

    2. How to Initiate a Return

    To start a return, follow these steps:

    1. Email us at helpline@merlinburns.com with your order number and reason for return.
    2. We will provide you with a return authorization and shipping instructions.
    3. Pack your item securely and send it back using a trackable shipping method.
    4. Once we receive and inspect your return, we will process your refund within 5-7 business days.

    3. Return Shipping Costs

    • Customers are responsible for return shipping fees unless the item is defective or incorrect.
    • We do not refund original shipping costs.

    4. Exchanges

    • If you need a different size or color, you can request an exchange within 30 days.
    • Exchanges are subject to availability.
    • If your preferred item is unavailable, you may choose a refund or store credit.

    5. Damaged or Incorrect Items

    If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at helpline@merlinburns.com with:

    • Your order number
    • Photos of the issue
    • A brief description of the problem

    We will arrange for a replacement or refund at no extra cost.

    6. Refund Processing

    • Refunds are processed within 5-7 business days after receiving your return.
    • Refunds will be issued to the original payment method.
    • Depending on your bank, it may take additional time for the funds to reflect in your account.

    7. Late or Missing Refunds

    If you haven’t received a refund within 10 business days, please:

    1. Check your bank account again.
    2. Contact your credit card provider, as processing times vary.
    3. If the issue persists, email us at helpline@merlinburns.com.

    Important Notes

    • Unauthorized returns (returns without prior approval) will not be accepted.
    • Items returned beyond the 30-day return window will not be eligible for refunds or exchanges.
    • We reserve the right to refuse returns that do not meet our policy conditions.